page 9
October 15 2010
Chicago Trlbune
CTA:No bus problems in post-crash review
No problems have been uncovered with the steering mechanism or other operating systems on a CTA bus that went out of control on Lake Shore Drive last weekend, jumped the curb and smashed into trees,injuring more than 35 passemger, according to results of a preliminary examination released Thursday
in my opinion, they cannot conduct further,more invasive tests because of a court order stemming from a lawsuit filed this week ba an injured passenger
2010年10月17日星期日
2010年9月19日星期日
Weekly Journal
Page 4
Wednesday September 15 2010
Jennifer Healy
3 esay steps to great service
This article is talking about how can we do with a great service, just 3 easy steps. here are three commandments you can follow to ensure my next column is not a public complaint letter about your company.
1.thou shalt not get snippy,
2.if thou cant't help me, find someone who can.
3.Thy"customer service " means nothing if you don't solve the problem.
I think when you face this problems, It's not
easy to slove. Because you got to face different kind of people whose you are service to.When was the last time you got off the phone with a customer service representative and thought, "That was an enjoyable and helpful experience"?
Wednesday September 15 2010
Jennifer Healy
3 esay steps to great service
This article is talking about how can we do with a great service, just 3 easy steps. here are three commandments you can follow to ensure my next column is not a public complaint letter about your company.
1.thou shalt not get snippy,
2.if thou cant't help me, find someone who can.
3.Thy"customer service " means nothing if you don't solve the problem.
I think when you face this problems, It's not
easy to slove. Because you got to face different kind of people whose you are service to.When was the last time you got off the phone with a customer service representative and thought, "That was an enjoyable and helpful experience"?
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